Call us today: 01642 246280 (Middlesbrough) | 01429 865290 (Seaton Carew)
We are committed to providing a quality service that is designed with our patients at its centre. This is achieved by complying with guidelines that are set out by the dental profession, in addition to ensuring that we encourage and respond to patient feedback.
Here are some of the ways that we maintain our standards as an orthodontic practice.
CQC (Care Quality Commission) regulates Select Orthodontics. Our last check showed we were complying with the standards in all areas.
Patient safety and well being is at the heart of our practice. Our management structure ensures that policies are regularly reviewed and regular staff training allows us to continually improve our service.
Feedback from our patients is encouraged by holding regular patient questionnaires. There is also a suggestion box in our waiting room and our website has a section to allow patients and parents to give feedback on their treatment and the service we provide.
We take complaints very seriously and will take immediate steps to resolve any problems that our patients may bring to our attention.
Clinical governance is a systematic approach to maintaining and improving the quality of patient care within a health system with reference to 12 keys areas including infection control, dental radiography and child protection.
We have systems in place to protect the information that we hold about our patients and to ensure patient confidentiality.